Customer Testimonials

What our customers say about us really matters. We are very confident about the quality of our software, and we always go the extra mile to ensure that implementations run as smoothly as possible and that the right level of ongoing support is always available. Our customers clearly like the way we do business…

Check out our Videos section too for interviews with some of our existing clients.

Jump to: PRODUCT | SUPPORT | TRAINING | IMPLEMENTATION | DATA

Product Testimonials

"As a Voyager Infinity SaaS customer for over a year now, we have experienced excellent, responsive service through Voyager's support and training teams. We've found the product reliable and easy to use. When we've needed help, the Voyager team have been quick to assist, knowledgeable of our business, and able to provide solutions in addition to suggestions to optimise our recruitment processes through Infinity"

Kaylene Munro, Human Resources Manager, PIMS Group

"When you look to implement a new CRM package you assume they are all pretty much the same, our experience is that that is not the case. Voyager Infinity is very much built around what you need rather than what you don't."

Darren Flynn, Sales and Marketing Director, Omnio Recruitment

"There are lots of great features but best thing about Infinity for me is definitely the search facility. It is now far faster, far more flexible and far more accurate, helping us to identify the right candidates more quickly and easily."

Richard Adamthwaite, Sales Director, Required IT

"Key for me was that we chose a solution which supports the specialist supplier we are today, but also allows us to add the flexibility to change our operation as we expand overseas and into other sectors. "

Leon Leschinsky, Search firm Albert Cliff Recruitment

"I chose Voyager as our recruitment database when I set DMA Recruitment up 8 years ago and the reason for the choice initially was that voyager seemed very straight forward to use, now we have grown we have all become very dependent on voyager and I would not have a problem recommending to others."

Charlie Beaumont, Managing Director, DMA Group

"I would like to say how impressed I’ve been so far with the service and product your company offers. I worked previously for a large multination in Construction recruitment and used another software product all that time so moving to something new was always going to be a strain.

I set up my own agency 4 months ago and have nothing but praise for your business. From the initial sales demo and set up process, through to the training with Debbie (who I constantly ask silly questions) to the ongoing support from the tech guys. Double thumbs up. As an IT novice leaving the comfort of a business with a large IT department was always a little worrying but your team have made the transition painless and continue to seemingly “drop everything” when I call with an issue. Please pass on my thanks and keep up the sterling work."

Simon Girling, Director, Girling Jones

"Recruitment is a people business and tracking our communications with customers and clients centrally has ensured we’ve continue to stay ahead of the competition. The Recruitment industry has just two assets, their people and their knowledge – Voyager joins the two together. It is imperative to source the best Recruitment Technology and the Best Recruiters – we work with the best in the field"

Glyn Rees, Managing Director, reesmarx europe

"Having worked for a large recruitment business with a different database solution, when we set up our new business, we assumed that we would end up using the same product. However, after just one call to Voyager, we were so impressed with their customer service that we decided to look into their product a bit more. Throughout our whole due diligence process Voyager stood out as offering a fantastic product, but more importantly to us, a far superior customer care programme, which we have found to be flexible, responsive and very supportive. The people we have dealt with have been fantastic, including Catherine and Paul in the sales team, Ian Garrett in the technical team and Chanie Ravenscroft in training. We would have no hesitation in recommending the Voyager product to anyone else."

Samantha Baker-Mediratta, Director, Baker Creed

"Recruitment isn’t a complicated business but many systems out there try and make it that way. I can honestly say that Voyager are the only company that seem to write software for the Recruiter ensuring my staff can focus purely on billing. Highly efficient software with an even more efficient support desk."

Andrew Michelmore, Director, Byron Finance

Support Testimonials

"The support team have always been on hand to help with any problems or queries and we are very pleased with our new system. Andy has always been extremely helpful and always assists with any queries or problems straight away. He is very knowledgeable and gets things fixed!"

Octavia Whitehead, Head of Quality Assurance, DCV Technologies

 

"Yesterday was our first tester of the Voyager support system! We dealt with Jack and James who were both great. Very polite on the phone and very quick to resolve any thing reported."

Abby Hames, Head of Operations, NJF Global

"The support we received was outstanding. There hasn’t been an issue to big or too small. They’ve undertaken, delivered and supported us through the whole process and have gone beyond what we would expect from them."

Darren Flynn, Sales & Marketing Director, Omnio Recruitment 

"Thanks for your support – the Voyager team have been fantastic."

Jill Ellison, HR Manager, Sulzer

"I would like to acknowledge and thank Greg for his support during our recent move to a terminal server and upgrade. At all times he was helpful, knowledgeable and did everything possible to minimise our downtime, keeping us informed all the way. I do so wish that our other service providers acted like Greg!"

Christine Threlfall, Business Development Manager, NCR Purchasing and Supply 

" Thank you so much to your amazing support team. Always helpful, friendly and answer questions quickly and more importantly sort out any issues straight away."

Julie Cook, Director, Match IT Recruitment 

“I would like to point out that John Payne has been fantastic help...and I would like him to get some recognition for that. To be fair, the team on the whole are great to deal with. Thank you all for your help!!”

Sally Smith, Langley James

“Just thought I'd drop you a line to say that the Customer Service received from your team has been superb. Your staff seem to have a personality which is rare in customer service.”

Felicity Anderson, PC Executive Search

Training Testimonials

"I want to ensure Tom gets the recognition for his work with our business. When visiting our company, he identified the problems in a way which was very low maintenance. He produced valuable insight almost immediately. Tom has sent us through a report which is perfect for me – it highlights the quick wins and describes the actions required in language I can actually understand. "

Mark Neilan, Director, Finlay James

"Matt and Jess are a great asset to your business; their knowledge of both the product and the wider business implications are first class. The training was excellent with excellent subject matter knowledge (Mid-Office and the wider payroll)"

Jason Giller, Managing Director, eBrit Labour

"This was the second free user clinic that I had attended online with Tom, and both sessions were extremely useful. The topics covered were not things that may be used every day, however they gave a great insight into the full capability of the infinity system and the features of it. I will definitely be attending the clinics next month."

Managing Director of a medical sales recruitment business

“We recently took up training course session with Voyager as we were basically using the system as an address book. After a day training with Voyager I went back and trained the sales team on how to use Voyager to its full potential, this included send all emails via the system ( which logs everything that goes in and out of the building), how to create mail templates to send out for mailers/interview confirmations and much much more!

Using Voyager in this way has saved us masses of time which is normally taken up with administration. This means that this time the consultants have saved can be spent on selling!

Knowledge is power and even the simple techniques have made significant changes to our day to day jobs which I would most definitely recommend to other users”

Laura Camper, Recruitment Training and Development Manager, star medical

“Before we started our training we had a meeting in person with our trainer to discuss the gaps in our knowledge and decide what we would be covering on our three days. This meeting enabled us to discuss how our business works and what we wanted to achieve from the database, and ultimately our training. It meant that we knew that the trainer knew about our business and our staff to make sure that our training was as productive as possible. The trainer guided us through the database, what was possible and how we could better use the system before we started our training. The trainer settled into the team, and I knew that the training that would be conducted would be as if it were conducted by a member of Finlay James staff with the understanding I would expect of my own staff.

The training itself was enjoyable and interesting. All the staff were amazed that there was so much of the database that we weren’t using properly. They went back to their desks enthusiastic to have a go and make more money.

I didn’t realise that the database was so flexible and how I could adapt the ways I use the system to make it fit better with my process. The staff now feel as though they have been given a new database of candidates to work with, and couldn’t wait to call the new names that they found (that had been on the database all the time). This is the beginning of smart searching, and wasting money on finding CV’s again online for candidates that I already had on the database. I can’t wait to get started!”

Mark Neilan, Director, Finlay James

“Morgan Law believe in investing in their staff and have a policy of sending our new starters to Voyagers offices for training as part of our induction. Staff always come back brimming with knowledge, enthusiasm and prepared for the job”

David Morgan, Morgan Law

“Wow - what a difference to be able to use the system to better effect, it saves so much time.... thanks for your patient training.”

Fiona Vennbrook, Purple House Recruitment

Implementation Testimonials

"I just wanted to send you both a note to thank you for the time and patience getting us up and running with the new product. All your help and easy to deal with manner it has made this an easy project for me, even though I stepped in mid project it was seamless."

Jemma Wilkinson, Resourcing Manager, Exceed (XCD Limited) 

 

"Implementing and organising a migration from one CRM System to another is a daunting task - the Support & Training team were fantastic to work with and although the process was not faultless (mostly issues from our own side!) everyone involved was extremely helpful, supportive and knowledgeable. A massive thank you to Sharon and Andy for making the set-up a smoother and bearable process!"

Octavia Whitehead, Head of Quality Assurance,  DCV Technologies 

 

"James has been our Project Manager. James has been brilliant, the communication has been fluent throughout and any ammendments I have had to make to our schedule have been re-arranged and made more convenient for myself and the company."

Abby Hames, Head of Operations, NJF Global

"Moving across from one system to another or even implementing a brand new one is always quite a nerve racking experience; however the support that Voyager gives you does help settle those nerves and put you at ease. The project management was incredible; we were informed about the different stages of the project and were frequently updated on progress."

Darren Flynn, Sales & Marketing Director, Omnio Recruitment

“I have been in contact with members of the team in order to complete new installations and some upgrades, and have been very impressed by the professional and helpful manner of all the staff that I have liaised with! They have been exceedingly knowledgeable about the software and incredibly efficient when carrying out the work via remote connection.”

Ben Beer, Systems and Network Engineer, Key People Limited

Data Conversion Testimonial

“The install and transfer of data went very well. The support team in Voyager were always available and quickly got any situations sorted promptly. The data conversion was handled very well, we were in constant contact with Voyager and we got constant updates as to what was happening, timeframes etc.”

Brian Hoffman, Director, Meghen Group