Meet Kyle – Voyager's bearded, football loving, pineapple hating support engineer!

 

For those that know Kyle, he’s an interesting chap, but don’t let his gruff exterior sway your judgment...

 

 

 

Kyle’s customer feedback is tough to beat, not what you’d expect from someone who’s career started in Construction and ‘on the tools’.

“Recruiters are an interesting bunch, but for them to be effective in today's market they need help, guidance and great customer service. An awesome product isn’t enough – which is why I’m here.

I’m proud to have helped many recruiters realise their dreams, and have worked with customers helping them grow and develop by addressing their technical challenges, often at a time when it matters most.

I get to meet and speak with a real mix of characters, it’s what I love most about the role.

One minute I can be talking to an IT Director, the next a Junior Resourcer and the next a pressured Sales person desperate for a quick solution.

People typically don’t pigeon hole me as an IT Support technical, but I love it."

Kyle on Kyle

Best skill – I remain calm when most don’t

On the beard – It started as a bet, but then it grew on me…

Kyle's future prediction for Voyager Support - I’d love to offer ‘Facetime support’ – Imagine how much better the technical support would be if you could see someone’s face!

Customers on Kyle

..has always dealt with any issues thefutureworks have had in a very timely and efficient manner often going above and beyond, his Customer Service is impeccable." - Esther

..was able to resolve the issues I was experiencing and introduced me to several new methods/techniques within Voyager. He was well mannered and helpful, a breath of fresh air, thank-you Kyle!" - Matt

.. called me back when agreed and also kept me updated at all times. This service is why Apps IT have been using Voyager software for nearly 20 years, despite calls from similar companies offering their software solutions." - Kevin

 

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