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Best CRM recruitment software ranked on Trustpilot in 2024

In the ever-changing world of recruitment, having the right CRM software is crucial to streamline processes, save time and help place top talent. But with so many options on the market, how do you choose the best CRM recruitment software suiting your needs?

To help you decide, we have compiled a list of the best CRM recruitment software options based on their Trustpilot rankings (as of 9 February 2024).

1. Voyager Infinity by Ikiru People

Trustpilot rating: 4.8 on 784 reviews (as of 9 February 2024).

(NB – Voyager Infinity support is provided by Ikiru People – rated 4.8 on 784 reviews).

What we say:

“Voyager Infinity recruitment software supports temporary, permanent and contract agencies, all backed up by the best client service in the industry – now with embedded AI and ChatGPT to aid your recruiting workflows.

From education to health and social care recruitment, construction to hospitality recruitment, driver to technical & engineering recruitment, and many other sectors, Voyager Infinity recruitment software helps you get your job done more efficiently and grow your revenue faster.

  • Cloud based SaaS recruitment database and CRM software.
  • Intuitive, automated recruitment workflow: From CV formatting to automated follow ups, Voyager Infinity does the leg work.
  • Harness the power of AI: ChatGPT-assisted search queries and candidate profile writing.
  • Seamless integrations: Outlook, Office 365, Zapier, Job Boards, ISV.Online skills testing and Social Media – Voyager Infinity talks to them all.
  • Search and import candidates from the web: Search job boards, social media platforms, import selected profiles and CVs.
  • All-in-one recruitment platform supporting permanent, temp and contract recruiters.
  • Best rated recruitment CRM software on Trustpilot.”


To learn more about Voyager Infinity, request a demo here.


2. Manatal

Trustpilot rating: 4.6 on 51 reviews (as of 9 February 2024).

What the vendor says:

“Manatal leverages the latest technologies at every stage of the recruitment cycle to allow recruiters to source more candidates, speed up screening, simplify team collaboration, and hire top talents.

  • Candidate sourcing: Source candidates from 2500+ job boards integrations, a branded career page, a LinkedIn extension, referral program, and more.
  • Applicant tracking: Fast-track recruitment operations with a features-rich and highly customizable applicant tracking system.
  • Recruitment CRM: For dedicated agencies and headhunters to keep track of commercial activity, clients, placements, and revenue.
  • Candidate enrichment: Go beyond resume parsing and build comprehensive candidate profiles with data from their LinkedIn and 20+ social platforms.”



3. eBoss

Trustpilot rating: 4.6 on 20 reviews (as of 9 February 2024).

What the vendor says:

“eBoss provides a comprehensive suite of tools tailored to the needs of today’s recruitment market. Its cloud-based recruitment software is designed to streamline and enhance your hiring process with a range of sophisticated features.

  • Automated CV parsing: Efficiently extract key candidate information from CVs, saving you time and effort.
  • Customisable Applicant Tracking System: Manage your hiring process with a tailored and user-friendly ATS that adapts to your unique requirements.
  • Customer Relationship Management: Strengthen and manage your client relationships with our integrated CRM solution.
  • Semantic Search Engine: Quickly and accurately find the best candidates using our powerful search engine that understands the context and meaning behind search queries.”


4. Access Recruitment CRM

Trustpilot rating: 4.5 on 2,005 reviews (as of 9 February 2024).

What the vendor says:

“Access Recruitment CRM is a specialist recruitment CRM for large, complex temp agencies working in highly compliant industries.

  • Purpose built CRM for large UK-based recruitment agencies with 100+ users.
  • Book temps faster with the drag and drop scheduler.
  • Shortlist candidates easily with Intelligent searching and automatic tools.
  • Bulk import timesheets easily, ready for quick processing.”


5. Vincere

 Trustpilot rating: 4.4 on 89 reviews (as of 9 February 2024).

(NB – Vincere support is provided by the Access Group, rated 4.5 on 2,005 reviews).

What the vendor says:

“Vincere is a modern recruitment operating system purpose-built for recruitment & staffing agencies worldwide. It offers a single tech platform to streamline the Front, Middle & Back office operations of Executive Search/Permanent/Contract/Temporary businesses.

  • ATS for candidate resume, applicant tracking and database management.
  • CRM for client business development and candidate submission.
  • Market-leading advanced search, activity tracking, email sync and more.
  • More than just a CRM: Vincere comes pre-integrated with extensible modules to support website applications, video interviews through to placements, invoicing and payroll.”



6. Firefish

Trustpilot rating: 4.4 on 13 reviews (as of 9 February 2024).

What the vendor says:

“Firefish revolutionises the way that recruiters approach candidate sourcing by transforming your recruitment CRM into an active candidate network, making it quicker and easier for recruiters to identify qualified candidates.

Empower your recruiters to start inside your CRM when sourcing new roles, reducing time and cost-per-placement.

  • Search & match: Powerful search and matching tools that make finding candidates quicker and easier, reducing time to fill and job board spend.
  • Database automation: Time-saving features to help recruiters manage their database with ease and spend more time making placements.
  • Communications: Engagement tools that enhance candidate and contact communications and create an information rich database.
  • Make more placements from your existing database: within six months of using Firefish, you’ll see candidate engagement levels increase by 200% and your recruiters converting 25% more placements.”


7. Zoho Recruit

Trustpilot rating: 4.4 on 4,596 reviews (as of 9 February 2024).

What the vendor says:

“Zoho Recruit offers a powerful ATS and CRM in a single recruitment platform. With scalability, customization, and remote hiring tools, Zoho Recruit has everything your staffing agency or internal HR team needs to match the right candidate to the right role.

  • Build your database: Reduce time-to-fill by organizing information from direct applicants, partner referrals, and passive candidates into one database.
  • Engage passive candidates: Nurture prospective candidates with a custom-made portal where they can input their employment information, review offer details, and ask you follow-up questions.
  • Match with AI: Instantly compare candidate skillsets against client openings with advanced search, semantic matching, and source boosters.
  • Optimize your placements: View comprehensive sourcing summaries for each hiring channel, analyze key recruitment KPIs, and make better placement decisions.”


8. BrightMove

Trustpilot rating: 3.8 on 2 reviews (as of 9 February 2024).

What the vendor says:

“BrightMove is the perfect software for staffing agencies of all types and sizes. Whether you are an executive and retained search firm, permanent placement agency, or responsible for contingent staffing, BrightMove will meet your needs and exceed your expectations.

It is cost-effective employment agency software that is streamlined for your business. It can be customized to fit your recruitment process, so you can find the right candidate the first time. No workarounds required.

  • Candidate screening: BrightMove gives you the ability to quickly and easily screen candidates. Let our recruitment software free you up to do what you’re best at – engage with the candidates.
  • Completely customisable: Your company’s recruiting process is what differentiates you from the pack. BrightMove can implement your proprietary workflow. No workarounds required.
  • Reporting and analytics: A comprehensive report library and ad-hoc reporting capabilities gives you deep and real-time insight into the finances of your business.
  • Automated workflows: Automate and streamline your recruiting process using triggers and templates and eliminate these tasks from the daily routine of your recruiters.”



9. Bullhorn

Trustpilot rating: 3.7 on 33 reviews (as of 9 February 2024).

What the vendor says:

“Bullhorn’s Applicant Tracking and CRM system enables recruitment agencies to increase sales, streamline operations, and differentiate themselves from the competition.

  • Make faster placements and increase margins: Maximise recruiter performance with clear workflows and easily accessible information. With an intuitive system in place, recruiters can stay organised and increase the number of open jobs they place.
  • Increase retention and redeployment with top-tier experiences: Bullhorn brings all candidate information in one place, enabling recruiters to connect with a candidate at a moment’s notice, or repeatedly over time, to increase engagement and retention.
  • Make better business decisions: Manage your business with key metric reporting. Leaders can coach their staff with activity tracking and execs can use custom reports to decide when and where to scale and expand.
  • Customer Relationship Management: Close the loop between sales and recruitment and gain visibility into your clients’ changing business needs with a mobile CRM purpose-built for recruitment.”


10. Recruiterflow

Trustpilot rating: 3.7 on 1 reviews (as of 9 February 2024).

What the vendor says:

“Recruiterflow is purpose built for recruitment agencies. Get a complete suite of recruitment tools so your team knows when they need to dig a little deeper or automate tasks quickly.

  • Applicant Tracking System: Track candidates, manage jobs. Never miss a single beat.
  • Customer Relationship Management: Manage clients, track deals. CRM built for recruiting and staffing businesses.
  • Recruiting automation: Explore what cutting edge recruiting automation can do for you.
  • Analytics: Measure KPIs, coach your team and make accurate forecasts.”


11. PCRecruiter

Trustpilot rating: 3.7 on 1 review (as of 9 February 2024).

What the vendor says:

“PCRecruiter streamlines your day-to-day management of people, jobs, and organizations, so you can make the right hire. Every time.

  • Automated tracking: Automate everyday organization and notification tasks, so you can spend more time making connections with candidates and clients.
  • Flexible configuration: PCRecruiter is built around the organizational record, not the roles or the candidates, so it’s easily adapted to suit your particular recruitment chain.
  • Secure data management: Powerful configurable security options allow individualized access while giving you the ability to manage and delegate access to your data, with storage on a secure and private hosting system.
  • PCRecruiter serves thousands of customers worldwide doing permanent placement, third-party recruitment, corporate direct hiring, and staffing/contracting.”



12. Crelate

Trustpilot rating: 3.2 on 2 reviews (as of 9 February 2024).

What the vendor says:

“Crelate helps you make more placements with an all-in-one modern staffing & recruiting agency platform.

Purpose-built for the modern recruiting and staffing agency, Crelate’s recruitment and staffing software makes managing your entire workflow fast and easy.

  • Flexible by default: You already know what type of workflow works best for your business. Crelate is fully customizable to your preferences, methods, tools, and systems.
  • Deep reporting & analytics: Crelate is packed with integrated and flexible reporting tools to cover every part of your sales, recruitment, and delivery process.
  • Powerful and fast: From call-notes to CV, accelerate your recruiting and staffing processes with robust search tools across every candidate and client interaction you’ve ever had.
  • The right fit for you: Designed to scale with your business every step of the way, Crelate is built for organizations of any size and every model.”


13. JobDiva

Trustpilot rating: 3.2 on 2 reviews (as of 9 February 2024).

What the vendor says:

“JobDiva’s natively developed core technologies allow recruiting teams to laser-focus and streamline their productivity in a single platform, collaborating at every stage and making more hires at scale.

  • Applicant Tracking System: Automation enhances sourcing and hiring while minimizing costly administrative loads.
  • Customer Relationship Management: Featuring an extensive range of automated and visually-enhanced tools, it seamlessly integrates with JobDiva’s ATS, empowering recruiters, account managers, and other critical stakeholders with an all-encompassing, unified platform.
  • Onboarding: JobDiva’s dynamic middle-office software accelerates the hiring cycle, automating document selection and simplifying the candidate experience.
  • Reports & analytics: JobDiva is loaded with staffing-centric reports and dashboards. Surface insights and performance patterns while also enabling deep dives into the behavior of teams, clients, service groups and more.”


14. Recruit CRM

Trustpilot score: 3.0 on 2 reviews (as of 9 February 2024).

What the vendor says:

“Recruit CRM helps recruiters do everything from sourcing candidates on LinkedIn, sending emails, setting up interviews, reminders, collecting updated CVs & even feedback from clients.

  • Applicant Tracking System: Change the game by never having to do data entry again while adding or updating candidates.
  • Customer Relationship Management: Manage clients, candidates, opportunities, and follow-ups like never before.
  • Automation: Automate repetitive tasks and reduce your workload significantly.
  • Analytics: Measure every aspect of your business to make informed decisions using high-level analytical reports.”



15. JobAdder

Trustpilot score: 2.4 on 7 reviews (as of 9 February 2024).

What the vendor says:

“JobAdder is simplifying recruitment for recruitment agencies, staffing firms and HR and talent acquisition teams who want everything in one place without the complexity.

  • Applicant Tracking System: Track jobs applications and get a complete view of your candidate pipeline.
  • Customer Relationship Management: Grow your database through business development and account management.
  • Placement management: Place candidates with the right skills in the right job for the right cost.
  • Recruitment operations: Discover what’s working and what could be improved in your hiring process.”


CRM recruitment software products with no presence on Trustpilot include:


What the vendor says:

“With Eploy’s advanced applicant tracking system, applicant management, interview scheduling, and communication with your hiring team can all be done through a single, centralised hub. Say goodbye to manual CV screening and hello to a more efficient and effective hiring process.

  • Job requisitions: Get your recruitment campaigns off to a flying start. With Eploy you can ensure your ‘request to recruit’ process is followed, every time. Raise jobs, gain approval and start recruiting.
  • Talent pooling: Talent Pools become second nature and easy to nurture with Eploy’s recruitment CRM for passive as well as active candidates. Start recruiting pro-actively. Eploy’s Talent CRM gives you all the tools you need to organise, target and proactively connect with top talent.
  • Candidate attraction: Deliver a stellar candidate experience that attracts and engages the right talent at the right time, on any device. Eploy leads the way with seamless career site integration and candidate self-service. Think of first-class customer experience…for your candidates.
  • Candidate engagement: Attracting top talent is not enough- to become successful hires, they need to buy in to your company culture. Convince and convert candidates with Eploy’s recruitment CRM tools for candidate engagement. Your career site becomes the central hub for recruiting with Eploy’s stellar Candidate Portal.”




What the vendor says:

“This easy-to-use CRM for recruitment agencies offers a holistic view of your recruiting efforts, allowing you to manage your recruiting team and hiring pipeline with ease. Say goodbye to manual data entry and hello to a management tool that eliminates repetitive tasks, giving you more time to focus on finding quality candidates.

  • Report: Want easy to understand recruitment data? Users can easily interpret complex sets of data, analyse KPIs, and track key metrics within one customizable and easy-to-use dashboard.
  • Collaborate: Bring your entire team onto one screen, regardless of location, to collaborate, engage and instil a sense of community within your recruitment business.
  • Automate: Recruiters can easily drag and drop candidates through every stage of the recruiting process, from applications and shortlists to sending CVs, interviews, offers, and placements.
  • Organise: Designed to help recruiters and staffing professionals stay organised and productive from within the application.”


Eclipse Software

What the vendor says:

“Eclipse recruitment software is designed to deliver a fully configurable integrated client and candidate CRM which provides a completely end-to-end, recruiting software solution. Say goodbye to disparate systems and hello to a centralised recruiting solution that maximises productivity and minimises operational complexities.

  • Fully featured CRM system that covers the entire recruitment process, including an applicant tracking system, candidate screening, vacancy and temp management right through to pay and bill.
  • Candidate mobile app and web integration services work seamlessly with the software creating a cohesive and efficient candidate experience.
  • Integrations with other leading back-office and recruiting software solutions provide total support to your broader IT ecosystem strategy.
  • Eclipse Software helps and supports every size of business from start-up recruitment agencies to multi-national enterprise staffing agencies to support their business growth.”



What the vendor says:

“Tracker helps recruitment and staffing firms build better relationships, workflows, and ROI with its integrated Recruitment CRM and ATS platform.

  • Recruitment & Applicant Tracking: Tracker’s fully integrated Applicant Tracking System (ATS) enables your recruiters to source candidates, nurture and match applicants, and make more placements.
  • Sales & CRM: Tracker helps you build better client relationships, generate and qualify better leads, and manage your entire sales pipeline in a visual and intuitive interface.
  • Automation: Rocket boost activity with Automations directly in Tracker for boosting activity, enhancing productivity, and cutting out busy work.
  • Marketing: Amplify your marketing efforts for recruitment and sales with branded email and text campaigns built directly into Tracker.”



What do permanent recruitment agencies look for in CRM recruitment software?

The biggest challenge for permanent agencies revolve around the front office. You have to identify candidates and clients, and bring them together. A recruitment CRM designed for this purpose should include these recruiting tools:

  • Integration to job boards
  • Automatic CV parsing and formatting
  • Automated communication (email, text messages) for candidate development and recruitment marketing
  • Access to assessment tests
  • Social media connectivity (especially LinkedIn!)
  • Cloud-based and easy to manage


What are the different technology requirements for temporary recruitment agencies?

Temporary recruitment agencies have been grappling with issues arising from a lack of candidate visibility, which makes finding and placing the right staff extremely difficult. When placing temporary workers, speed is important.

If your agency hires temp staff, you need to choose software with the following key features:

  • Simple booking and shift planners
  • Easy communication with candidates
  • Skills and aptitude tests
  • Ability to track time and attendance
  • Integrated online timesheet entry, authorisation and approval
  • Automated compliance checks
  • Ability to produce self-bill invoices



What are the CRM recruitment software needs for contract recruitment agencies?

Agencies that specialise in placing contractors know the importance of speed and efficiency. These are crucial when you need to find top talent with specific requirements on short notice.

Contract recruitment firms require the following key features in their software:

  • Online timesheets
  • Candidate availability planner
  • Skills testing and assessments
  • Ability to raise sales invoices for contractors
  • Comprehensive compliance and right-to-work checks and management functionality


What questions should you ask CRM recruitment software suppliers?

Go beyond the demo – here are some good questions to ask about the vendor’s ability to support you:

  • Who answers the phone when I call for support? Can I get full support in my time zone? It’s imperative to get strong and fast support from your supplier when things go wrong.
  • Where will my data be hosted? If you are located in the UK, your data should also reside in the UK. The further away your data is, the longer it takes to reach it. As an aside, if you are in Europe, you should be very careful about choosing a supplier who is not. GDPR compliance might not be a priority for other regions, but in Europe it is strictly enforced!
  • Your software system must play a key part in achieving legal compliance. How much does the vendor know about the laws pertaining to your activities? Ask about GDPR and IR35 (if relevant). If the salesperson can’t answer your question, it’s unlikely a support representative will be able to either!
  • How many employees do you have? Where are they based? How long have you been trading? How can I be sure that you will be here for the long term?
  • Ask for references – keeping in mind that any references provided to you are likely to be targeted.



We’d love to talk to you about how Voyager Infinity can help with your CRM recruitment software needs.

To schedule a demo, get in touch with our team today!

Voyager Infinity and Voyager Mid-Office are software solutions that make Recruiters’ lives easier. Voyager Infinity is a CRM used by thousands of recruiters globally to source, nurture and maintain the relationships with their clients and candidates, and Mid-Office manages the entire Pay and Bill process (IR35 ready).